Refund & Cancellation Policy

This policy applies to every purchase made on NEET Prep, operated by NEET Prep. It sits alongside our Terms & Conditions.

What we sell

NEET Prep sells access to study material — practice questions with worked explanations, past papers and timed mock tests. There are two kinds of purchase:

• One-time passes. A single payment granting a fixed number of days of Pro access. The number of days is stated on the payment screen before you pay. A pass does not renew — nothing is charged again unless you choose to buy again.
• Subscriptions. A recurring plan billed automatically at the end of each billing period until you cancel. The amount and the schedule are shown before you pay and again on the payment screen.

Access is delivered instantly and electronically as soon as your payment is confirmed. Nothing is shipped.

Buying more time while you still have time

If you buy a pass or a plan while you still have unused Pro days, the new days are added to the days you already have. They never replace them and never shorten them — your Pro access simply runs later. The same is true when you move between plans.

Refunds

We will refund a purchase in full if both of the following are true:

• you ask within 7 days of the date of that payment; and
• fewer than 200 questions have been attempted on your account since that payment.

If either condition is not met, that payment is not refundable. We do not offer partial or pro-rata refunds for time that was available to you, and we do not refund a payment because a later billing period went unused.

“Questions attempted” means questions you submitted an answer to — in daily practice, chapter practice, past-paper practice or a mock test — recorded on or after the date and time of the payment in question. We can see this figure on your account and we will tell you what it is when we answer you.

Always refunded, with no conditions

• You were charged but Pro did not activate. If money left your account and your access did not start, that is our failure. Write to us and we will refund it in full, whenever you notice.
• You were charged twice for the same thing. The duplicate is refunded in full.
• A payment we cannot match to any account or product is refunded in full.

Not refunded

• Any payment older than 7 days.
• Any payment after which 200 or more questions have been attempted on the account.
• Time remaining on a subscription you have cancelled — cancelling stops future charges and keeps the time you have already paid for (see below).
• Access lost because of a breach of our Terms & Conditions.

How to request a refund

There is no refund button in the app. Email [email protected] from the email address on your account, and include:

• the date of the payment,
• the amount, and
• the payment reference from your Razorpay receipt or your bank statement.

We will:

• acknowledge your email within 2 working days;
• tell you our decision within 5 working days of acknowledging it, including the two figures the decision was based on — days since the payment, and questions attempted since it;
• if approved, initiate the refund through Razorpay within 2 working days of that decision, to the original payment method. A refund cannot be paid to a different card, account or UPI ID than the one used.

Once we initiate it, the money typically reaches you in 5–7 working days, depending on your bank or card issuer. That last step is not under our control.

Cancelling a subscription

You can cancel a subscription yourself, at any time, from Profile → Cancel subscription in the app. Cancelling means:

• No further payments are taken. The recurring mandate is stopped at Razorpay.
• You keep the access you already paid for. Your Pro access runs to the end of the period you have paid for, and we do not take it back. The app shows you that date when you cancel.
• Cancelling is not a refund request. If you also want money back, email us as above — the 7-day and 200-question conditions still apply.

If your subscription had not yet started a billing period, it is cancelled immediately — there is no period left to run — and the app will say so rather than promising you a date.

One-time passes cannot be cancelled, because there is nothing to cancel: a pass is a single payment and nothing renews. Your access ends on its own when the days run out.

If a charge appears after you cancelled

Email [email protected] immediately with the payment reference. A charge taken after a confirmed cancellation is refunded in full, with no conditions and no time limit.

Grievance redressal

If you are unhappy with how a refund or cancellation was handled, you can escalate it to our Grievance Officer. The full details, and what to include, are on our Contact & Grievance Redressal page. We acknowledge escalations within 2 working days and aim to resolve them within 15 working days, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Changes to this policy

We may update this policy. The version in force is the one published here on the date of your payment; the date at the top of this page tells you which that is.